Privacy Policy

1. Who we are

Hollowstep Grove provides premium courses in gift wrapping and decorative craft. We operate this website and determine the purposes and means of processing your personal information.

2. Information we collect

• Account and contact data: name, email, optional phone, and communication preferences.
• Transactional data: course selections, cart contents, and purchase history (if applicable).
• Usage data: page interactions, device/browser information, and approximate location derived from IP.
• Cookies and similar technologies for essential functionality and preference storage.

3. Why we collect information

• Provide and improve our courses and website performance.
• Respond to inquiries and provide customer support.
• Enable secure account access and prevent misuse.
• Comply with legal obligations and enforce our terms.

4. Legal bases

We rely on legitimate interests, contract performance, consent (where required), and legal compliance as applicable bases for processing.

5. Sharing of information

We do not sell your personal information. We may share limited data with trusted service providers who support site hosting, analytics, or communications, under contracts that require confidentiality and security.

6. Cookies

We use essential cookies to maintain sessions and remember preferences (such as theme selection). You can control cookies via your browser settings. Rejecting non-essential cookies may limit some features.

7. Data retention

We retain personal information only as long as necessary for the purposes described, including legal, accounting, or reporting requirements. We apply secure deletion or anonymization thereafter.

8. Your rights

• Access and portability of your data.
• Rectification of inaccurate information.
• Erasure and restriction, subject to legal obligations.
• Objection to certain processing, including direct marketing.
• Withdrawal of consent where consent is the basis for processing.

To exercise your rights, contact us at [email protected].

9. Security

We implement administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is completely secure; we continually improve our safeguards.

10. International transfers

Where data is transferred across borders, we use appropriate safeguards such as standard contractual clauses and limit access on a need-to-know basis.

11. Children’s privacy

Our site is not directed to children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

12. Changes to this policy

We may update this policy to reflect changes in our practices or legal requirements. We will post updates with a new effective date.

13. Contact

Questions or requests can be sent to [email protected] or by phone at +1 (415) 555-0182.